Current jobs related to Store Director - Douglasville, Georgia - Macy's

Job Overview

As the Director of Store Operations, you will lead a team of People Leaders and Colleagues to drive sales and deliver exceptional customer experiences. You will ensure a clean, neat, and organized shopping environment and lead initiatives to increase customer loyalty. Your role will involve training, coaching, and developing a team of People Leaders and Colleagues, as well as other duties as assigned. This position reports to the Divisional Vice President and is a developmental step to Senior Director, Store Manager.

Key Responsibilities:

• Analyze store performance to strategize and deliver results; implement action plans to address deficient areas and highlight growth opportunities.
• Drive and exceed sales goals through coaching, feedback, and recognition; optimize productivity and efficiency.
• Review sales, customer experience, and Star Rewards results and develop strategies for continued improvement.
• Utilize data to provide colleague recognition and develop strategies to improve results.
• Create and implement strategies to drive the Star Rewards Program by setting clear expectations for People Leaders and motivating colleagues to solicit Star Rewards.
• Strategize, plan, and execute events and community outreach; ensure execution through People Leaders.
• Establish a high level of shortage awareness and effectiveness; ensure all policies and procedures are implemented and adhered to.
• Assume a leadership and development role through effective total store communication, staff development, and implementation of selling priorities.
• Partner with the division team to plan and execute floor moves, merchandise placement, and sales promotion set-ups.
• Ensure merchandising presentation and pricing/signing accuracy meet company standards.

Customer Experience:

• Lead a customer service culture in the store; ensure colleagues engage with customers and provide a friendly and easy-to-shop environment.
• Ensure exemplary service and selling capability is delivered by role modeling selling and service skills to influence positive performance among others.
• Work with People Leaders to build the client relationship between Macy's Stylists and customers through MyClient and other customer acquisition initiatives.
• Ensure effective sales floor coverage through the development of workforce solutions; lead selling initiatives throughout the store as needed.

People:

• Lead a team of People Leaders and colleagues.
• Align the team to complete all operational activities in store when needed, including price changes, ad setup/takedown, merchandising, fulfillment, and RTVs driven by Workload Planning Meeting.
• Develop People Leader and Hourly Colleague talent; monitor and address performance issues on a timely basis.
• Conduct ongoing talent analysis of colleagues; establish career progression plans for key players and positions; ensure retention of best talent and reduce turnover.
• Actively participate in the recruitment process and fill open Executive positions, prioritizing internal movement, commission, and high-level selling areas.

Other:

• Perform other duties as assigned.
• Regular, dependable attendance and punctuality.

Qualifications:

• Bachelor's Degree or a minimum of 5-7 years retail management experience with experience developing leaders in a department or specialty store.
• Effectively communicate and present information in one-on-one and small group situations to customers and all levels of internal and external business partners.
• Ability to effectively plan and execute strategies.
• Ability to monitor and maneuver workflow to achieve priorities.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Physical Requirements:

• Requires periods of walking, standing, communicating, reaching, crouching, and climbing ladders.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register, and ability to process register transactions.
• Frequently lift/move up to 25lbs.

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Click here to see details on benefits.