Omni Service Specialist

3 weeks ago

Boston, Massachusetts, United States Anthropologie Full time
Job Summary:

The Omni Service Specialist plays a vital role in delivering exceptional customer experiences by supporting omni service processes. This position requires a strong focus on customer satisfaction, operational efficiency, and teamwork.

Key Responsibilities:

• Strategically process order queues and daily workloads to prevent backlogs, limit cancellations, and maintain proper customer touchpoints.
• Maintain high standards through proper packaging to exceed customer product expectations.
• Effectively utilize store technology to ensure a seamless omni-channel shopping experience for customers.

Business Operations:

• Oversee omni processes to ensure fill rates are maintained and brand standards are followed.
• Oversee organizational standards related to supply needs, technology, workstations, order staging, and pickup areas.
• Facilitate the transfer of online products back to the warehouse.
• Adhere to store safety standards, inventory accuracy, and reduction of product loss while upholding all company policy and procedure to support store profitability.

Communication + Relationships:

• Communicate daily with the leadership team on omni processes to ensure task completion.
• Proactively escalate issues that may impact the ability to fulfill orders.
• Collaborate with store leadership to share progress on results and articulate support needs to maximize efficiency.
• Set an energized pace to establish and maintain omni-channel standards and service level agreements.

Requirements:

• Ability to work flexible hours to meet store omni channel demand.
• Proven track record in leading operational processes and achieving measurable results.
• Eagerness to learn and grow within the organization.

Perks & Benefits:

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings, and more. For additional information, visit

Pay Range:

Starting from USD $17.92/Hr.

Wage Transparency:

To view information related to various state-specific wage transparency laws, click here. Please note that if a full-time role is eligible to participate in the Sales Bonus Program, this may result in bringing the total compensation to a higher range.

EEO Statement:

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex, religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair, and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

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