Distribution Operations Manager

3 weeks ago

Memphis, Tennessee, United States EVERSANA Full time
About the Role
A highly experienced Distribution Operations Manager is required to manage and provide day-to-day leadership for the successful execution of all Distribution Center operational functions and activities, including receiving, order fulfillment, inventory control, replenishment, and shipping of pharmaceutical product. This position is also accountable for timely completion of product receipts, management of storage locations and inventory accuracy.

The ideal candidate will have a comprehensive understanding of warehouse operations, with experience in managing teams and improving efficiency. They will be responsible for ensuring compliance to SOPs across all areas of operation, achieving operational excellence through effective management of the DC's accuracy, efficiency, and production targets. Additionally, they will own and deliver the operational budget for the functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, and/or inbound operations.

Responsibilities
- Ensuring compliance to SOPs across all areas of operation
- Achieve operational excellence through effective management of the DC's accuracy, efficiency, and production targets
- Understanding, along with creation and tracking of P&L throughout this leader's area of operation
- Promoting a safe working environment
- Identify inefficiencies and improvement opportunities The Incumbent is expected to grow and develop all staff members of the department and identify those staff members for additional training and/or increased job responsibilities.
- The Incumbent is expected to work with the SVP, Distribution Operations to identify and review proposed changes to standard operating procedures to improve the productivity of the department and to implement approved changes that will benefit both EVERSANA and its clients.
- The Incumbent is expected to manage workflow and interact with other business departments including, but not limited to, human resources, finance, and IT.
- Incumbent will be expected to manage the operation of the facility to meet client expectations on a day-to-day basis ensuring service targets are met and contractual obligations are fulfilled. This will also involve skilled problem investigation and problem-solving skills for developing issues or concerns as reported by clients or their customers.
- The Incumbent should be an effective trainer for leaders within their own downline management chain for all business-related activities.
- Must comply and aid in the oversight of investigations of non-conformance activity and participation in QNCR/CAPA programs with the Quality team.
- The Incumbent is expected to monitor both orientation and training updates of employees to ensure that performance standards are consistently met.
- Client Support and Client-facing interactions
- The Incumbent is expected to effectively communicate (both orally and in writing) with clients and their customers, but also with internal staff related to feedback and company information sharing.
- Strive to achieve quality excellence

Requirements
- College Degree and a minimum of 7 years direct experience of distribution management, preferably in life science or medical device industry.
- Comprehensive applied knowledge and expertise, gained at a professional level, in all aspects of the area of warehousing and distribution operations.
- Language Skills- Strong verbal and written communication skills are needed for this position
- Advanced analytical, evaluative, and objective critical thinking skills demonstrated through data analysis, trend analysis and other statistical analysis requiring more complex tools.
- Exemplify strong leadership, teamwork, planning, organizational skills, along with the ability to collaborate with other departments as needed to successfully execute on projects and initiatives.
- Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions.
- Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
- Working knowledge and understanding of the principles and processes of various WMS and/or TMS platforms.
- Ability to gather data, compile information, and prepare reports.
- Skill in organizing resources and establishing priorities.
- The position is also focused on continuous quality improvement throughout the organization, across all departments.

Preferred Experience
- 3PL experience
- Sample management
- DEA and FDA communication
- Cold-chain experience
- Six Sigma certification
- Project Management
- Lean Methodology and continuous improvement initiatives
- Implementation experience with new technology, like WMS systems and material handling equipment (MHE)

About EVERSANA
EVERSANA is a global company that is proud to be certified as a Great Place to Work across the globe. We're fueled by our vision to create a healthier world. Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us in making a difference and growing your career in the healthcare industry.

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