Public Communication Team Manager
2 weeks ago
We are seeking an experienced Public Communication Team Manager to join our team at the Port of Portland. The successful candidate will have a strong background in customer service and administrative support, with a minimum of five years of experience in a lead role.
The ideal candidate will possess excellent communication skills, both verbal and written, and the ability to analyze complex problems and develop effective solutions. They will also have a strong understanding of customer service protocols, telephone etiquette, and de-escalation techniques.
About the Role:
- Lead the public communication team by providing on-site expertise in handling escalating customer service issues
- Communicate frequently changing information to stakeholders and identify training gaps to ensure a positive image of the Port
- Manage a complex staffing schedule to ensure maximum coverage and approve time off requests in accordance with departmental protocols
Key Responsibilities:
- Provide day-to-day oversight, communication, and coordination of the public communication team
- Ensure consistent response and exceptional customer service is provided to the public, stakeholders, and business partners
- Work collaboratively with the team to ensure critical coverage is achieved and daily tasks and projects are completed on time
Requirements:
- Associate degree in business, customer relations, computer applications, or a related field
- Minimum of five years of demonstrated front-line customer service and/or working with the public
- Excellent verbal and written communication skills
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