Consumer Solutions Specialist

7 days ago


Rockledge, Florida, United States Community Credit Union of Florida Full time

As a Consumer Solutions Specialist at Community Credit Union of Florida, you will play a crucial role in assisting our members with their financial needs. With a focus on delivering exceptional service and solutions, you will work closely with internal and external members to resolve payment issues and provide personalized support.

Job Description:

We are seeking an experienced professional with excellent communication skills and a strong understanding of collection activities and related state and federal compliance regulations. You will be responsible for investigating payment failures, preparing recommendation packages for repossession or legal processes, and referring members to trouble debt restructuring programs. Additionally, you will counsel members to prevent further collection issues and maintain accurate records of all collection and member solution activities.

To succeed in this role, you must have a high school diploma or equivalent, intermediate experience in collection activities, and knowledge of legal processes and court proceedings. You should also possess strong organizational and time management skills, with the ability to multitask and work effectively with minimal supervision. In terms of technical skills, you should be proficient in personal computer operation, including word processing and spreadsheet programs.

In return for your expertise, we offer a competitive salary of $45,000 - $60,000 per year, depending on experience. We also provide opportunities for career growth and development, as well as a positive and supportive work environment. If you are passionate about delivering exceptional service and making a meaningful impact on our members' lives, we encourage you to apply for this exciting opportunity.



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