Guest Experience Coordinator

3 weeks ago


Auburn, Alabama, United States The Hotel at Auburn University Full time

**Job Title:** Guest Experience Coordinator

About the Role

We are seeking a highly skilled and experienced Guest Experience Coordinator to join our team at The Hotel at Auburn University. As a key member of our guest services team, you will be responsible for ensuring that all guests receive an exceptional experience during their stay.

The successful candidate will have a strong background in hotel operations, excellent customer service skills, and the ability to work effectively in a fast-paced environment. You will be responsible for coordinating and implementing various initiatives to enhance the overall guest experience, including but not limited to room assignments, concierge services, and special events.

**Key Responsibilities:

  • Coordinate and implement various initiatives to enhance the overall guest experience
  • Respond to guest inquiries and resolve any issues that may arise
  • Assist with room assignments, check-in, and check-out procedures
  • Coordinate and manage concierge services, including but not limited to restaurant reservations and tour bookings
  • Develop and implement marketing campaigns to promote the hotel's amenities and services

**Requirements:

  • 2+ years of experience in hotel operations, preferably in a supervisory or management role
  • Excellent customer service and communication skills
  • Ability to work effectively in a fast-paced environment and make decisions quickly
  • Strong analytical and problem-solving skills
  • Degree in hospitality management or a related field is preferred

**Salary:** $55,000 - $75,000 per year, depending on experience



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