Claims Support Specialist II
4 weeks ago
Under minimal supervision, performs claims support and administrative activities for various disciplines. This role will play a vital part in supporting our claims team by performing various administrative functions, including communication support with customers, adjusters, and agents in our Johnstown claims office.
Key Responsibilities
• Prepares claims documents and information within established procedures and supports third-party relationships and processes.
• Provides inbound and outbound phone support and responds to inquiries from customers, escalating as necessary.
• Assists claims personnel with various activities, including training and mentoring.
• Performs various system-related tasks, assists in resolving systems problems, and greets, screens, and directs visitors to appropriate personnel.
• Assists with financial transactions within established procedures.
Requirements
• High school diploma or equivalent and two years' customer service in a professional setting, administrative, claims support, or office experience, required.
• Associate degree or bachelor's degree preferred.
• Proficient knowledge of word processing, spreadsheet, email, and calendar scheduling software required.
• Ability to type a minimum of 40 words per minute and 90 net data entry keystrokes per minute preferred.
• Experience in the insurance industry and completion of insurance designations or coursework preferred.
• Valid driver's license preferred.
Work Environment
This position will work Monday - Friday, 8a.m. - 4:30p.m. in our Johnstown claims office. The ideal candidate will be able to work in a fast-paced environment and prioritize tasks effectively.
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