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Guest Relations Representative

1 week ago

Santa Fe, New Mexico, United States MCR Hotels Part time

We are seeking a Guest Relations Representative to join our team at MCR Hotels. As a Front Desk Agent, you will be responsible for delivering exceptional guest experiences, ensuring efficient hotel operations, and maintaining a positive and welcoming environment for our guests.

About the Role:

The Guest Relations Representative will work closely with our front desk team to provide top-notch customer service, manage daily hotel operations, and maintain a clean and organized front desk area. This role requires excellent communication skills, attention to detail, and the ability to work effectively under pressure.

Main Responsibilities:

  • Deliver exceptional guest experiences and ensure efficient check-in and check-out processes
  • Manage daily hotel operations, including front desk duties and housekeeping tasks
  • Collaborate with fellow associates to resolve issues and improve hotel operations
  • Maintain a clean and organized front desk area
  • Monitor and report any issues or concerns to management

Requirements:

  • Possess excellent communication and interpersonal skills
  • Be able to work effectively under pressure and multitask
  • Have basic math skills and knowledge of Windows operating systems
  • Be willing to work flexible hours, including evenings, nights, weekends, and holidays