Starbucks Lead Barista

1 month ago

Wilsonville, Oregon, United States Kroger Full time
Job Summary

As a Lead Barista at Fred Meyer, you will be responsible for providing exceptional customer service and ensuring that our coffee standards are met and surpassed. You will be the face of our coffee department, and your passion for coffee will shine through in every interaction with our customers.

Key Responsibilities
  • Lead and motivate a team of baristas to provide excellent customer service and maintain high-quality coffee standards.
  • Assist in the supervision and direction of department personnel to ensure quality customer service.
  • Delegate job assignments and responsibilities to associates in accordance with duty rosters.
  • Order and maintain stock and supplies, monitor conditions and appearance of same throughout the department.
  • Monitor code dates and product rotation, removes out of code product.
  • Holds personnel in department accountable for their job assignments and responsibilities.
  • Writes department schedules, coordinating requests and bids and business needs.
  • Assist customers in the selection and purchase of specialty coffee beverages and whole bean sales (as applicable).
  • Maintain customer service area and equipment in a clean and appealing manner.
  • Demonstrate Customer 1st Behavior when taking care of customer needs.
  • Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day.
  • Must execute and adhere to all Starbucks programs, policies and promotions (i.e. Customer Voice, Siren's Eye, etc.).
  • Follow store policies and procedures for operational flow at each station.
  • Perform cleaning tasks in accordance with cleaning standards and work as a store team player.
  • Present one's self professionally and demonstrate clear communication with all customer and partner interactions.
  • Perform equipment maintenance in accordance with preventative maintenance checklist.
  • Follow cash handling and register policies.
  • Follow inventory stocking and recording guidelines.
  • Able to effectively communicate with customers and associates.
  • Be prompt, tactful, calm, courteous, and professional in all interactions.
  • Adhere to company policies & procedures, particularly in the areas of dress code, grooming, sanitation, and maintenance of a work environment free of unlawful harassment or discrimination.
  • Perform any and all duties as assigned.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualifications

  • Willing and available to work weekends and holidays as needed
  • Effective written and oral communication skills.
  • Able to calmly, courteously, and tactfully handle stressful situations and make a positive impression on associates and customers.
  • Must be a trained and certified barista.

About Us

Fred Meyer is a leading retailer in the Pacific Northwest, with a commitment to providing exceptional customer service and quality products. As a Lead Barista at Fred Meyer, you will be part of a dynamic team that is passionate about delivering outstanding customer experiences. We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about coffee, we encourage you to apply for this exciting opportunity.