Automotive Operations Director
3 days ago
The estimated salary for this position is $60,000 - $80,000 per year, depending on experience.
About UsChristian Brothers Automotive is a rapidly growing company with over 300 locations across the country. We pride ourselves on providing precision auto repair with transparency, integrity and a philosophy of people first.
Job DescriptionWe are seeking an experienced Automotive Service Manager to lead our team at our state-of-the-art facility in Norwalk, IA. As a key member of our management team, you will be responsible for ensuring exceptional customer service, maintaining high-quality vehicle repairs, and driving sales growth.
Main Responsibilities- Sales and Revenue: Develop estimates and work orders, direct the Service Writer's development of guest estimates and work orders, and assign work orders to technicians to meet or exceed revenue targets.
- Team Leadership: Manage office and shop personnel, provide guidance and support to ensure quality of work, attitude, and performance meets or exceeds guest satisfaction goals.
- Customer Satisfaction: Ensure seamless communication with customers before, during, and after service, addressing concerns promptly and professionally.
- Operations: Oversee daily operations, maintain accurate records, and perform financial reconciliations, audits, and report analysis.
To succeed in this role, you should have:
- 5+ years' experience in automotive customer service and sales, preferably in a supervisory or management position.
- Proficiency in Windows-based computer software and automotive store applications.
- ASE Service Consultant certification or equivalent experience.
- Excellent communication and leadership skills.
At Christian Brothers Automotive, we offer a comprehensive benefits package, including paid vacation, holidays, and training opportunities. Our teams also enjoy access to our Flywheel Learning System, which provides continuous training and career advancement.
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