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Service Excellence Manager

2 months ago

Minot, North Dakota, United States Buffalo Wild Wings Full time
Join Our Team as a Manager

We are seeking a motivated and skilled individual to take on the role of Manager. This position is essential for ensuring outstanding customer experiences and cultivating a collaborative team atmosphere. If you are passionate about providing exceptional service and have a knack for team leadership, this opportunity is for you.

Key Responsibilities:

  • Actively listen and respond to customer insights to enhance service quality.
  • Foster a sense of camaraderie and inspire team members to reach their objectives.
  • Exhibit strong people management capabilities, including delegation, constructive feedback, and performance evaluations.
  • Formulate comprehensive strategies to align with organizational goals.
  • Show relentless enthusiasm and determination in your work pursuits.
  • Provide outstanding customer service while being knowledgeable about relevant service regulations.
  • Facilitate discussions and effectively mediate conflicts.
  • Address performance challenges and acknowledge team achievements.
  • Utilize sound decision-making skills and manage financial aspects proficiently.
  • Oversee staffing needs and maintain team cohesion.