Customer Service Representative

4 weeks ago


Mooresville, Indiana, United States United Farm Family Mutual Insurance Company Full time
Job Summary

As a Customer Service Representative at United Farm Family Mutual Insurance Company, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to interact directly with customers, providing product and service information, and resolving any issues that may arise. You will also be responsible for providing sales and marketing support to agents, as well as assisting with office operations such as scheduling appointments and answering calls.

Key Responsibilities

Interact directly with customers to provide product and service information
Provide sales and marketing support to agents
Assist with office operations such as scheduling appointments and answering calls
Determine the best method to resolve problems to ensure customer satisfaction and adherence to company policies
Coordinate problem resolution with appropriate departments
Build strong customer relationships and deliver solutions that consistently meet customer needs and expectations
Work with guidance to organize, prioritize, and oversee activities to efficiently meet business objectives

Requirements for Success

High School diploma or GED equivalent
Ability to obtain Property and Casualty insurance license within first 2 years
Insurance and/or claims background helpful
Ability to develop strong communication skills that convey a clear understanding of the unique needs of different audiences
Requires an understanding of numerical concepts to perform mathematical transactions
Strong attention to detail and accuracy

Benefits

An organization that values work-life balance
Paid vacation/sick leave
401K with match
Full-time position with a Monday-Friday schedule
Potential for a yearly bonus with a possible payout of up to 20% of the salary
Contests and incentives
Benefits eligibility within 30 days of employment
Negotiable pay based on level of experience
Collaborative team environment
Paid volunteer hours

Qualifications

High School or better

Job Category: Marketing

Job Type: Full-Time

ReqID: CUSTO004827

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