Customer Experience Representative

3 weeks ago


Raleigh, North Carolina, United States The Children's Place Full time
About the Role

We are seeking a dedicated and results-driven Customer Experience Representative to join our team at The Children's Place. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and contributing to the overall success of our store.

About the Position:

  • Provide outstanding customer service by responding to customer inquiries, resolving issues, and promoting products.
  • Maintain a thorough understanding of our products, including features, benefits, and current promotions.
  • Work collaboratively with colleagues to achieve sales goals, maintain visual merchandising standards, and ensure a positive shopping experience for all customers.
  • Demonstrate adaptability and flexibility in a fast-paced retail environment, including working varied shifts, including weekends and holidays.
  • Meet or exceed sales performance targets while maintaining excellent customer satisfaction ratings.

Key Responsibilities:

  • Greet customers promptly and provide assistance as needed.
  • Answer customer questions about products, prices, and promotions.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Maintain a clean and organized workspace, including the sales floor and stockroom.
  • Participate in visual merchandising activities, including setting up displays and arranging merchandise.

Requirements:

  • High school diploma or equivalent required; previous retail experience preferred.
  • Excellent communication and interpersonal skills, with a strong ability to work effectively with customers and colleagues.
  • Ability to lift up to 50 pounds, stand for long periods, and maneuver on sales floor and stockroom.
  • Availability to work flexible schedules, including evenings, weekends, and holidays.

Salary:

The salary for this role is $42,000 per year, based on location and experience.



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