Production Support Specialist
4 days ago
Production Support Analyst
Location:
Remote
Duration:
Long Term
About VLink:
VLink is a leading digital technology services and consulting company that has been solving complex business and IT challenges for global clients since 2006.
Our innovative team members have been driving business growth and delivering exceptional results through our expertise in agile project delivery, advanced technology stacks, and process improvements.
Job Description:
Production Support Analyst
Position Overview
We are seeking a highly skilled Production Support Analyst to join our team. The ideal candidate will have strong technical skills and be able to collaborate with cross-functional teams to support and maintain our services and data integrations, including assets in AWS. This role is a great opportunity to work with a highly skilled team on the latest technologies and shape your career with matured agile project delivery and advanced tech stack processes.
Key Responsibilities
- Monitor and troubleshoot production issues for various systems and applications
- Collaborate with cross-functional teams to identify and resolve production issues
- Perform root cause analysis and provide solutions to prevent future issues
- Create and maintain documentation related to production issues and resolutions
- Implement and maintain processes and procedures to improve production support
- Provide daily, monthly, and yearly reports on system usage, performance, and issue status
Requirements:
Bachelor's Degree with at least 8+ years of experience in Production Support related role:
- Solid understanding of RESTful APIs and Web Services and message formats such as JSON and XML/SOAP
- Strong technical skills in Java, Python, SQL, Linux, and scripting languages
- Good understanding of JVM memory and Garbage collection
- Ability to troubleshoot and resolve complex production issues efficiently
- Excellent problem-solving and analytical skills
- Effective communication skills to collaborate with cross-functional teams effectively
- Experience in security concepts such as TLS, SSL certificates, authentication, and authorization mechanisms
- Experience with monitoring and metrics tools such as Splunk and DynaTrace
- Ability to learn new technologies and adapt to dynamically changing IT demands
Employment Practices:
EEO, ADA, FMLA Compliant
VLink is an equal opportunity employer. At VLink, we are committed to embracing diversity, multiculturalism, and inclusion.
VLink does not discriminate on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
All aspects of employment including the decision to hire, promote, or discharge, will be decided on the basis of qualifications, merit, performance, and business needs.
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