Shift Leader

2 weeks ago


Bethlehem, Pennsylvania, United States Baskin Robbins Full time
Shift Leader Job Description

Key Responsibilities:

  • Coach and motivate Crew Members to deliver exceptional guest experiences.
  • Set goals, provide job assignments, and ensure team members are held accountable for performance.
  • Deploy team members effectively to meet guests' needs and service standards.
  • Support training and development of Crew Members.
  • Communicate goals and expectations clearly and respectfully.
  • Monitor team performance to ensure quality, service, and cleanliness standards are met.
  • Ensure restaurant standards and marketing initiatives are properly executed.
  • Report equipment issues and provide feedback to General Manager.

Qualifications:

  • Fluent English language skills.
  • Math and writing skills.
  • Previous fast food/quick service restaurant experience required.
  • Previous managerial experience preferred but not required.

Benefits:

  • Competitive hourly pay.
  • Employee discounts.
  • Medical insurance with company contribution (full-time employees).

Important Note: Franchisees are independent business owners who set their own wage and benefit programs. The Dunkin' Donuts trademarks, logos, and designs are trademarks of DD IP Holder LLC. Used under license.


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