Healthcare Services Representative

5 days ago


Cottonwood, Arizona, United States Northern Arizona Healthcare Corporation Full time
Job Summary
Patient Scheduling Representatives at Northern Arizona Healthcare Corporation are responsible for verifying and collecting patient demographic and insurance information. They conduct interviews with patients or authorized representatives to secure information specific to requested services, accurately documenting the discussion and other referral/scheduling activities in the electronic medical record.

Key Responsibilities:
  • Accurate identification of patient for direct data entry of required clinical, demographic, and insurance information to the electronic medical record.
  • Provides general explanation of scheduled procedures and patient instructions that are necessary for conducting medical services.
  • Ensures system documentation specific to the patient visit is entered and accurately reflects activities related to patient or provider contact, order documentation, insurance verification, financial education, and payment.
  • Demonstrates basic understanding of compliance standards required within a healthcare environment including EMTALA and HIPAA-Privacy Patient Confidentiality regulations.

Requirements:
  • High School Diploma or GED required.
  • 1 year of call center or customer service experience, or 1 year of experience in a medical facility preferred.
  • Basic level of computer skills including keyboarding of 25 - 35 word per minute preferred.

Estimated Salary Range:$45,000 - $60,000 per annum.

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