Technical Support Coordinator

7 days ago


Brockton, Massachusetts, United States Bosch Group Full time
Job Overview

We are seeking a skilled Technical Support Coordinator to provide technical support to Toyota and Bosch USA's inspections. This role involves working with cutting-edge technology and collaborating with our team to achieve great things.

About the Role:

  • Data collection of Field Technical Reports (FTR), GTS+ and Event Data Retrieval (EDR) from Field Inspectors.
  • Toyota's main point of contact and support.
  • Perform quality reviews of the FTRs, assist inspectors with writing FTR's.
  • Load FTR's into Toyota's database.
  • Assist Field Inspectors with difficult cases in capturing Crash Data Retrieval (CDR) downloads and/or Techstream.
  • Onboard new inspectors, assist with establishing GTS+ subscription, tool/equipment, training,
  • Support for field inspectors regarding unusual/severe field conditions, unusual/conflicting customer allegations.

Qualifications:

  • A minimum of 3 years of experience in an automotive dealership, collision repair, salvage yard environment.
  • Familiarity with automotive OEM field engineering quality improvement processes.
  • Excellent customer complaint handling skills.

The estimated salary for this role is $60,000 - $80,000 per year, depending on location and experience. We offer a comprehensive benefit package, including medical, dental & vision, life and supplemental life insurance, long and short-term disability, paid time off & holidays, 401K with a generous company match, and additional retirement benefits.



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