Breakfast Attendant

2 weeks ago


Linthicum Heights, Maryland, United States Aimbridge Hospitality Full time
Job Summary

The Complimentary AM Attendant is responsible for delivering exceptional service to guests in a timely and courteous manner within the complimentary breakfast area of a hotel. This individual must be well-versed on hotel-brand standards, guest expectations, and the unique characteristics of the hotel and local area.

Responsibilities
  • Provide Exceptional Service: Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Maintain High Standards: Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling, which will vary according to the needs of the hotel.
  • Ensure Quality Control: Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working.
  • Deliver Food and Beverage Services: Service guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner; ascertain which services could enhance the guests' stay.
  • Manage Bar and Food Service Areas: Ensure quality control of menus with regard to cleanliness and appearance; clear, clean, and reset tables/hotel spaces per client request or management instruction.
  • Support Beverage and Food Service: Accommodate any special requests made by a guest or offer appropriate alternatives; communicate with all departments regarding in-house VIPs and any special requests/needs.
  • Perform Administrative Tasks: Carry out cashiering functions in closing checks and end-of-shift paperwork; perform opening and closing procedures and side work duties according to station rotation assignment.
  • Provide Knowledgeable Service: Answer questions about the hotel, hotel-brand standards, guest expectations, the unique characteristics of the hotel, local area attractions, and things to do.
  • Represent the Company: Maintain a high level of trust and responsibility; represent the company with a certain level of reputation and good character, as well as exercise sound judgment.
Benefits
  • Competitive Benefits Package: After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401(k) retirement plan.
About Aimbridge Hospitality

Aimbridge Hospitality is the global leader in third-party hotel management, with a growing portfolio representing over 1,550 hotels in all 50 states and 22 countries. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.


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