Bilingual Service Representative

3 weeks ago


Las Vegas, Nevada, United States PrideStaff - Las Vegas Full time

Job Overview:

The Bilingual Customer Service Representative will provide exceptional service to customers in English and Spanish, ensuring a positive experience through prompt resolution of inquiries and issues related to utility accounts.

Key Responsibilities:

  • Process customer payments, respond to billing inquiries, and resolve disputes in a timely and professional manner
  • Assist with account openings, closures, and changes, including setup of direct pay applications and letters of credit
  • Communicate effectively with customers via phone, email, and in-person interactions
  • Maintain accurate records, process refunds, adjustments, and cancellations, and reconcile daily receipts
  • Collaborate with internal teams to resolve complex issues and improve customer satisfaction

Requirements:

  • High School Diploma or equivalent required; two years of customer service experience with a focus on accounting and clerical tasks preferred
  • Must possess a valid driver's license and maintain a satisfactory motor vehicle record
  • Bilingual skills in English and Spanish required; proficiency in other languages an asset

Estimated Salary Range: $45,000 - $60,000 per annum, depending on experience and qualifications



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