Bilingual Service Representative
3 weeks ago
Job Overview:
The Bilingual Customer Service Representative will provide exceptional service to customers in English and Spanish, ensuring a positive experience through prompt resolution of inquiries and issues related to utility accounts.
Key Responsibilities:
- Process customer payments, respond to billing inquiries, and resolve disputes in a timely and professional manner
- Assist with account openings, closures, and changes, including setup of direct pay applications and letters of credit
- Communicate effectively with customers via phone, email, and in-person interactions
- Maintain accurate records, process refunds, adjustments, and cancellations, and reconcile daily receipts
- Collaborate with internal teams to resolve complex issues and improve customer satisfaction
Requirements:
- High School Diploma or equivalent required; two years of customer service experience with a focus on accounting and clerical tasks preferred
- Must possess a valid driver's license and maintain a satisfactory motor vehicle record
- Bilingual skills in English and Spanish required; proficiency in other languages an asset
Estimated Salary Range: $45,000 - $60,000 per annum, depending on experience and qualifications
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