Collection Manager

3 weeks ago


San Antonio, Texas, United States Conn's Full time
Job Title: Collection Manager

At Conn's, we are seeking a highly skilled Collection Manager to join our team. As a key member of our Collections Operations team, you will be responsible for managing and reporting on various reconciliation processes, communicating trends to leadership, and identifying procedural deficiencies that may impact our Collections processes and delinquency.

Key Responsibilities:
  • Provide management and oversight of day-to-day operations performance to Collections Specialists
  • Train and develop direct reports to ensure they have the skills and knowledge needed to excel in their roles
  • Create and maintain reporting and oversight of Collections-related processes, including data transfers, workflows, notifications, and operational SLAs
  • Maintain interdepartmental communication and collaborate with other teams to ensure seamless operations
  • Communicate identified trends, risks, and procedural gaps to leadership and develop strategies to address them
  • Handle escalated disputes from various departments and delegate to the proper subordinate for resolution
  • Identify audit needs and distribute volume to direct reports
  • Assist with the implementation of new processes, including design and testing
Requirements:
  • High school diploma or GED
  • 2+ years of Contact Center experience
  • Associate's or Bachelor's degree preferred
  • 1+ years of leadership experience
Skills and Abilities:
  • Organized and detail-oriented
  • Excellent analytical skills
  • Able to multi-task and shift priorities as required
  • Strong communication skills (verbal and written) and ability to communicate with individuals at all levels of the organization
  • Professional in appearance and manner
  • Ability to work a full-time schedule, including evenings, weekends, and holidays as needed
  • MS Office (Word, Excel, PowerPoint, Visio) and Microsoft SQL Server Management Studio
Working Conditions:

Work is performed in a call center environment and may require prolonged periods of sitting/standing.


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