Collection Manager
3 weeks ago
At Conn's, we are seeking a highly skilled Collection Manager to join our team. As a key member of our Collections Operations team, you will be responsible for managing and reporting on various reconciliation processes, communicating trends to leadership, and identifying procedural deficiencies that may impact our Collections processes and delinquency.
Key Responsibilities:- Provide management and oversight of day-to-day operations performance to Collections Specialists
- Train and develop direct reports to ensure they have the skills and knowledge needed to excel in their roles
- Create and maintain reporting and oversight of Collections-related processes, including data transfers, workflows, notifications, and operational SLAs
- Maintain interdepartmental communication and collaborate with other teams to ensure seamless operations
- Communicate identified trends, risks, and procedural gaps to leadership and develop strategies to address them
- Handle escalated disputes from various departments and delegate to the proper subordinate for resolution
- Identify audit needs and distribute volume to direct reports
- Assist with the implementation of new processes, including design and testing
- High school diploma or GED
- 2+ years of Contact Center experience
- Associate's or Bachelor's degree preferred
- 1+ years of leadership experience
- Organized and detail-oriented
- Excellent analytical skills
- Able to multi-task and shift priorities as required
- Strong communication skills (verbal and written) and ability to communicate with individuals at all levels of the organization
- Professional in appearance and manner
- Ability to work a full-time schedule, including evenings, weekends, and holidays as needed
- MS Office (Word, Excel, PowerPoint, Visio) and Microsoft SQL Server Management Studio
Work is performed in a call center environment and may require prolonged periods of sitting/standing.
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Collections Manager
2 weeks ago
San Antonio, Texas, United States Conn's Full timeJob Title: Collections ManagerConn's is seeking a highly organized and detail-oriented Collections Manager to join our team. As a key member of our Collections Operations team, you will be responsible for managing and reporting on various reconciliation processes, communicating trends to leadership, and identifying procedural deficiencies that may impact...
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Collections Vendor Manager
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Collections Recovery Manager
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Collections Manager
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Collections Vendor Manager
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San Antonio, Texas, United States PENFED Credit Union Full timeJob SummaryThe Collections Vendor Manager at PENFED Credit Union will be responsible for building and maintaining strong relationships with collection agencies and vendors. This role will involve monitoring vendor performance, negotiating rates, and establishing service level agreements.Key ResponsibilitiesMonitor daily recovery activities by recovery...
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Collections Vendor Relationship Manager
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Collections Specialist
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Collections Specialist/ AR
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Financial Collections Specialist
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Financial Collections Specialist
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Financial Collections Specialist
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Medical Billing and Collections Director
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San Antonio, Texas, United States Conn's Full timeJob Title: Digital Collections RepresentativeAt Conn's HomePlus, we are seeking a highly skilled Digital Collections Representative to join our team. As a key member of our customer service team, you will play a critical role in resolving customer inquiries and resolving delinquency issues in a timely and professional manner.Key Responsibilities:Respond to...
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Medical Collections Specialist
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Medical Collections Specialist
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San Antonio, Texas, United States Muscogee Nation Business Enterprises Full timeJob SummaryWe are seeking a highly skilled Medical Collection Specialist to join our team at Muscogee Nation Business Enterprises. As a Medical Collection Specialist, you will be responsible for managing and pursuing outstanding patient accounts to secure payment for medical services rendered.Key Responsibilities:Manage and work assigned queues for...
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Blood Collection Specialist
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San Antonio, Texas, United States CHRISTUS Health Full timeJob SummaryWe are seeking a skilled Phlebotomist to support our laboratory operations at CHRISTUS Health. As a Phlebotomist, you will be responsible for collecting and processing blood and other bodily fluids for laboratory testing.Key ResponsibilitiesCollect blood and other specimens from patients using various techniques, including venipuncture and...