Leasing Consultant

2 weeks ago

Newark, Delaware, United States The Galman Group Full time
Job Summary

We are seeking a highly motivated and customer-focused Leasing Consultant to join our team at The Galman Group. As a Leasing Consultant, you will be responsible for managing the sales process from start to finish, presenting our apartments and communities in a compelling way by building relationships and creating excitement. You will maintain these relationships by providing excellent customer service and helping current residents resolve problems as they arise.

Key Responsibilities
  • Conduct business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
  • Maintain a professional atmosphere in the leasing office and other areas where prospective residents and residents meet.
  • Inspect models and vacancies daily to ensure cleanliness.
  • Answer incoming phone calls, texts, and emails, and handle each call accordingly.
  • Qualify, determine needs and preferences, and professionally present community and specific apartments while communicating features and benefits.
  • Maintain awareness of local market conditions and trends, and contribute ideas to the manager for marketing property and improving resident satisfaction.
  • Complete all lease applications, assist with application verification, and notify prospective residents of results.
  • Prepare miscellaneous resident communication as needed.
  • Complete all lease paperwork, including related addenda, and accept initial rents and deposits.
  • Prepare Welcome gifts, paperwork, and keys for new residents.
  • Complete Guest Card information forms on all prospects, send thank-you notes, and perform follow-up.
  • Physically inspect property when on grounds, pick up litter, and report any service needs to maintenance staff.
  • Inspect move-outs and vacancies.
  • Inventories office supplies on a periodic basis and reports needs to manager.
  • Organize and file appropriate reports, leases, and paperwork.
  • Attend company meetings when requested.
  • Assist manager and assistant manager in preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.
Requirements
  • High School Diploma or Equivalent (College Degree or Coursework Desirable)
  • Prior Leasing Experience Preferred but Not Required
  • Must be able to work in a fast-paced and customer service-oriented environment
  • Understanding of computer systems, web applications, and software
  • Performs duties under pressure and meets deadlines in a timely manner
  • Works as part of a team
  • High degree of flexibility with the ability to work independently
  • Excellent organizational, presentation, interpersonal, written, and oral communication skills
  • Proven ability to engage quickly with individuals in an outgoing, friendly manner, and build and maintain relationships with business leaders

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