Senior Enterprise Solutions Architect
3 weeks ago
About the Role
As a Senior Enterprise Solutions Architect at TEKsystems, you will be responsible for collaborating with IT and business clients to understand key business objectives and IT delivery capabilities. Your mission is to provide fully integrated solutions that meet the needs of our clients.
Responsibilities
- Collaborate within multiple stakeholders and cross-departmental teams to ensure proper implementation approach is in place.
- Analyze business requirements, explore and evaluate various options, configure the application to meet requirements and coordinate testing with QA and User acceptance testers.
- Research and recommend solutions which meet the business needs for new projects.
- Translate business architecture through the elicitation and definition of functional requirements and develop documentation and data flows.
- Provide level 3 end user support as called upon by the Production Support Team.
- Assist with test data preparation and testing.
- Ensure documentation is up to date on sharepoints and wiki pages.
- Help with Jira Hygiene.
- Maintain a working knowledge of call center software like Genesys PureCloud, Amazon connect.
- Bring up process and experience improvement ideas and be the idea lead/sponsor and rally the technical teams to rapidly prototype and prove a concept.
Requirements
- 5+ years experience as an IT BSA in large enterprise company
- Experience working on data integration between internal business applications or CRM systems
- Experience working with IT leadership and presenting ideas/findings
- Nice to have - experience with contact or customer care center technologies (specifically Genesys pure cloud or Amazon connect)
Benefits and Salary Information
This role offers a salary range of $100,000 - $130,000 per year, depending on experience. Our company also provides benefits such as health insurance, retirement plan matching, and paid time off.
What We're Looking For
We're looking for a motivated and experienced professional who can bring their expertise to our team. If you have a passion for problem-solving and enjoy working in a fast-paced environment, we encourage you to apply.
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