Patient Care Specialist
2 weeks ago
Job Summary:
We are seeking a highly skilled and compassionate Patient Care Technician to join our team at Mindful Health Solutions. As a Patient Care Technician, you will play a vital role in providing exceptional patient care and support to individuals seeking treatment for depression and anxiety.
Key Responsibilities:
- Provide excellent patient care and support to patients undergoing TMS treatment
- Assist with front desk operations, including scheduling, tracking insurance authorizations, and patient charting
- Collect co-insurance/co-pays from patients and maintain accurate records
- Answer multiple phone lines and respond to email inquiries from prospective patients
- Administer TMS treatments according to specific physician protocols and monitor patient comfort and treatment accuracy
- Provide support, reflective listening, and compassion to patients struggling with depression and/or anxiety
- Troubleshoot and resolve issues with patient comfort, coil contact, and TMS system setup throughout treatment
- Record session notes, track insurance authorizations, and schedule patient visits using EMR and medical scheduling software
Requirements:
- Ability to deliver superior customer service to all potential patients
- Experience working front desk in a medical office required
- Proficient with Microsoft Word and Excel, strong computer and data entry skills required
- Excellent written, verbal, and follow-up skills required
- Ability to interact with potential patients, clinic staff, physicians, and departments in a professional manner
- Ability to multi-task with a high degree of attention to detail and bring tasks to completion
What We Offer:
Competitive hourly rate: $22-$27 per hour
Opportunity to work with a team of certified TMS psychiatrists
Professional development and training opportunities
Flexible scheduling and a supportive work environment
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