Patient Care Specialist

2 weeks ago


El Dorado Hills, California, United States Mindful Health Solutions Full time
Job Title: Patient Care Technician

Job Summary:

We are seeking a highly skilled and compassionate Patient Care Technician to join our team at Mindful Health Solutions. As a Patient Care Technician, you will play a vital role in providing exceptional patient care and support to individuals seeking treatment for depression and anxiety.

Key Responsibilities:

  • Provide excellent patient care and support to patients undergoing TMS treatment
  • Assist with front desk operations, including scheduling, tracking insurance authorizations, and patient charting
  • Collect co-insurance/co-pays from patients and maintain accurate records
  • Answer multiple phone lines and respond to email inquiries from prospective patients
  • Administer TMS treatments according to specific physician protocols and monitor patient comfort and treatment accuracy
  • Provide support, reflective listening, and compassion to patients struggling with depression and/or anxiety
  • Troubleshoot and resolve issues with patient comfort, coil contact, and TMS system setup throughout treatment
  • Record session notes, track insurance authorizations, and schedule patient visits using EMR and medical scheduling software

Requirements:

  • Ability to deliver superior customer service to all potential patients
  • Experience working front desk in a medical office required
  • Proficient with Microsoft Word and Excel, strong computer and data entry skills required
  • Excellent written, verbal, and follow-up skills required
  • Ability to interact with potential patients, clinic staff, physicians, and departments in a professional manner
  • Ability to multi-task with a high degree of attention to detail and bring tasks to completion

What We Offer:

Competitive hourly rate: $22-$27 per hour

Opportunity to work with a team of certified TMS psychiatrists

Professional development and training opportunities

Flexible scheduling and a supportive work environment



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