Customer Operations Specialist

4 weeks ago


Amsterdam, New York, United States Beech-Nut Full time
About the Role

The Customer Operations Specialist is a key member of our team, responsible for managing the customer order process from receipt to delivery. This role requires strong communication and problem-solving skills, as well as the ability to work effectively with internal stakeholders and external customers.

Key Responsibilities
  • Manage customer orders received via EDI, email, and fax, ensuring timely and accurate processing
  • Communicate with customers regarding delivery schedules, product availability, and pricing
  • Collaborate with operations, sales, and logistics teams to resolve delivery issues and ensure customer satisfaction
  • Work closely with finance to maintain accurate customer pricing and resolve open credit issues
  • Process customer product sample requests and point-of-purchase materials
Requirements
  • Associate's degree in a related field (Business, Operations/Logistics, Math/Statistics) or 2+ years of relevant experience
  • Strong customer service and communication skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in Microsoft Office, particularly Excel
  • Experience with ERP systems (e.g., SAP, Oracle) a plus
What We Offer

Beech-Nut is committed to creating an inclusive culture where our team members are professionally challenged and cared for personally. We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for professional development and training. Our team members also enjoy access to on-site amenities, including a fitness center, cafeteria, and company store.



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