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Retail Sales Specialist

2 months ago

Lawrenceville, Georgia, United States Lands' End Full time

Position Title: Retail Sales Specialist

Job Category: Retail

Job Details:

Overview:

As a Retail Sales Specialist, you will play a vital role in enhancing the shopping experience for our customers. Your primary responsibility will be to drive sales through effective customer engagement and tailored solutions.

Key Responsibilities:

  • Utilize approved consultative selling techniques to identify customer needs and recommend suitable products, including suggesting complementary items to encourage additional sales.
  • Deliver exceptional customer service by warmly greeting customers, adjusting your approach based on store traffic, and providing personalized assistance.
  • Stay informed about the Lands' End website and assist customers in navigating online options when in-store products are unavailable.
  • Efficiently process customer transactions using point-of-sale systems, including handling sales, returns, and exchanges in line with company procedures.
  • Maintain a thorough understanding of Lands' End products, services, and current fashion trends to enhance customer interactions and drive sales.
  • Participate in markdowns and promotional activities as required.
  • Ensure stock replenishment and adherence to visual merchandising standards.

Qualifications:

  • Proven sales skills with a focus on customer satisfaction.
  • Effective communication abilities with both customers and team members.
  • Receptive to feedback and capable of implementing changes as needed.
  • Ability to follow instructions and meet deadlines for various tasks.
  • Adaptable and flexible in response to changing business needs.
  • Familiarity with Lands' End merchandise is highly desirable.
  • Willingness to work varied hours to meet business demands.
  • Physical capability to stand for extended periods and lift boxes weighing up to 40 lbs.

Equal Opportunity Employer: Lands' End is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate based on race, religion, gender, sexual orientation, age, disability, or any other protected status.