CRM Integration Architect III

4 weeks ago

Milwaukee, Wisconsin, United States Chelsoft Solutions Co Full time
Job Title: CRM Integration Architect III

Job Summary:

We are seeking a highly skilled CRM Integration Architect III to join our team at Chelsoft Solutions Co. As a key member of our team, you will be responsible for designing and implementing Salesforce solutions that meet the needs of our government clients.

Key Responsibilities:

- Analyze county departments' needs requirement documents to develop Salesforce solutions that address specific operational challenges.
- Configure and customize Salesforce features, including dashboards, workflows, reports, and APIs to ensure the platform aligns with department goals.
- Work with Enterprise apps to migrate data from legacy systems into new Salesforce instance.
- Execute the deployment of new Salesforce features, updates, and explore integrations with existing applications such as Microsoft Outlook.

Stakeholder Engagement and Collaboration:

- Work closely with Applications Architect to confirm business requirements and translate them into Salesforce configurations.
- Conduct regular demonstrations and presentations to inform and train Enterprise Apps staff on Salesforce functionalities and created flows.
- Update Jira tasks as work is completed in real time to ensure project transparency.

Support and Maintenance:

- Provide documentation for technical support for Enterprise Apps, troubleshooting issues and providing solutions in a timely manner related to transition.
- Monitor and optimize the performance of Salesforce applications, adjusting where necessary to meet county goals.

Training and Documentation:

- Develop comprehensive user manuals, guides, and training materials.
- Train Enterprise apps on how to use Salesforce CRM and other requested government functions created by contractor.

Compliance and Best Practices:

- Ensure that all Salesforce implementations adhere to government standards, including data security, privacy policies, and regulatory requirements.
- Change management will adhere to Milwaukee County's process. Implementation partner will be expected to follow change management window and participate in weekly change management review meetings.

Qualifications:

- 3-5 years of experience in Salesforce implementation, particularly in government or public sector settings.
- Experience with Salesforce Public Sector Solutions, Government Cloud, or similar CRM tools in a government environment is highly desirable.
- Proven experience in system integration, data migration, and customization within Salesforce.

Certifications:

- At least one of the following certifications; Salesforce Administrator, Salesforce Certified Implementation Expert, or other relevant Salesforce certifications.

Technical Skills:

- Proficiency in Salesforce Lightning, Our company, Visualforce, and third-party integrations.
- Strong understanding of public sector operations, workflows, and project management tools like Jira.
- Familiarity with SQL, data mapping, and reporting tools such as PowerBi.

Soft Skills:

- Good communication and interpersonal skills for effective collaboration Enterprise Apps Team.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple tasks and meet project deadlines.

Preferred Qualifications:

- Experience working in or with county government entities.
- Knowledge of Agile project management methodologies.
- Experience implementing Salesforce for case management, service requests, and community engagement solutions.

Required Skills:

- PowerBI, .NET, SQL

Basic Qualification:

- Additional Skills: Software Developer, Big Data

Background Check:

- No

Drug Screen:

- No

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