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Senior Desktop Administrator

1 month ago

Erlanger, Kentucky, United States Futran Tech Solutions Pvt. Ltd. Full time
Desktop L3 Administrator/ Support Role

About the Role:

This is a challenging and rewarding opportunity to join our team as a Senior Desktop Administrator. As a key member of our IT department, you will be responsible for providing technical support and expertise to our Warehouse Distribution Centre.

Key Responsibilities:

  • Provide first point escalation for all technical and process issues, ensuring timely and effective resolution.
  • Offer technical subject matter expertise and support to various stakeholders, promoting effective communication and collaboration.
  • Plan and schedule changes, coordinating with different teams and stakeholders to ensure seamless execution.
  • Conduct root cause analysis for major incidents, identifying areas for improvement and implementing corrective actions.
  • Perform trend analysis, identify top incidents, and work with teams to minimize their occurrence.
  • Prepare and present weekly and monthly status reports, highlighting key achievements and areas for improvement.
  • Participate in business meetings with stakeholders, providing technical insights and expertise.
  • Take corrective actions based on customer satisfaction surveys, driving service improvement initiatives.
  • Estimate effort and review new projects, ensuring timely and effective delivery.
  • Train new team members, promoting knowledge sharing and growth.


What We Offer:

As a Senior Desktop Administrator at Futran Tech Solutions Pvt. Ltd., you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our organization.