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Senior Desktop Administrator
2 months ago
About the Role:
This is a challenging and rewarding opportunity to join our team as a Senior Desktop Administrator. As a key member of our IT department, you will be responsible for providing technical support and expertise to our Warehouse Distribution Centre.
Key Responsibilities:
- Provide first point escalation for all technical and process issues, ensuring timely and effective resolution.
- Offer technical subject matter expertise and support to various stakeholders, promoting effective communication and collaboration.
- Plan and schedule changes, coordinating with different teams and stakeholders to ensure seamless execution.
- Conduct root cause analysis for major incidents, identifying areas for improvement and implementing corrective actions.
- Perform trend analysis, identify top incidents, and work with teams to minimize their occurrence.
- Prepare and present weekly and monthly status reports, highlighting key achievements and areas for improvement.
- Participate in business meetings with stakeholders, providing technical insights and expertise.
- Take corrective actions based on customer satisfaction surveys, driving service improvement initiatives.
- Estimate effort and review new projects, ensuring timely and effective delivery.
- Train new team members, promoting knowledge sharing and growth.
What We Offer:
As a Senior Desktop Administrator at Futran Tech Solutions Pvt. Ltd., you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our organization.