Customer Service Representative for CE Products

3 days ago


Rancho Cucamonga, California, United States Substanbo Inc. Full time

About the Role:

As a Customer Service Representative for CE Products, you will play a crucial role in delivering exceptional customer experiences by resolving technical issues related to home theater systems and electronic products.

Responsibilities:

  • Troubleshoot and resolve product-related issues efficiently.
  • Provide detailed information about products and services to customers.
  • Document customer interactions, including problem descriptions, solutions, and follow-up actions.
  • Conduct regular customer satisfaction surveys to gauge experience quality.
  • Maintain up-to-date knowledge of product offerings and services.

Key Requirements:

  • Fluency in English, with proficiency in Chinese as an asset.
  • Background in customer service or a related field.
  • Strong analytical and problem-solving skills, with excellent communication abilities.
  • Ability to learn and adapt quickly to new products and services.

Estimated Salary: $20-$25 per hour

Working Conditions:

This position requires on-site work, with no remote work options available.



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