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Sales Associate

2 months ago

Duluth, Minnesota, United States Victoria's Secret Full time
Job Summary

As a Sales Associate at Victoria's Secret, you will be responsible for driving sales and providing exceptional customer service while engaging with customers and exhibiting a high level of product knowledge and expertise.

Key Responsibilities
  • Drive store sales and growth by personally selling to customers
  • Proactively engage with customers, read cues, and respond effectively
  • Provide customers with the perfect bra fit by asking effective questions
  • Convert returns, offers, and other promotions into larger sales
  • Deliver a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale
  • Reinforce customer buying decisions at checkout and encourage purchase of additional items
  • Recover cash wrap selling zone and 'go-backs'
  • Process merchandise to be floor ready and maintain back room and under stock to brand standards
  • Replenish merchandise to brand standards to ensure product is placed on the sales floor and available for purchase
  • Assist with other projects as needed, including markdowns, re-tickets, and the mark out of stock process
  • Execute floorset proficiently and understand and adhere to brand standards
  • Maintain a focus on bras as the premier product differentiator, to build loyalty and support our 'Best at Bras' culture
  • Prepare for each shift by maintaining awareness of all sales, promotions, and applicable ringing procedures
  • Take initiative to recover and replenish merchandise, so it is available to sell
  • Understand and adhere to visual merchandising brand standards
  • Assist in housekeeping of sales floor and communicate maintenance issues
  • Keep an awareness of, and build personal capability in, loss prevention
  • Reinforce store strategy to reduce shrink
  • Support all activities related to providing a safe working environment
  • Understand and demonstrate Company values
  • Build loyalty through our Rewards Program
Requirements
  • Exhibits an authentic desire to exceed the customer's expectations
  • Proven ability to meet or exceed goals preferred
  • Demonstrates a sense of urgency
  • Has a healthy, competitive spirit, while maintaining a team focus
  • Is resilient and bounces back quickly from setbacks
  • Pursues opportunities to take on more responsibility
  • Seeks out coaching from leaders and peers to improve productivity; leads own learning