Site Reliability Engineer

4 weeks ago

Herndon, Virginia, United States Salesforce Inc Full time

About the Role:

We are seeking a highly skilled Cloud Infrastructure Specialist to join our Site Reliability Engineering team at Salesforce. As a Cloud Infrastructure Specialist, you will be responsible for maintaining the health and performance of our cloud-based infrastructure, ensuring that our customer-facing services are always available and running smoothly.

Key Responsibilities:

  • Maintain the constant health of supporting systems to ensure top performance of customer-facing services
  • Act in key support roles during major incidents, such as Sev0 and Sev1, and participate in technical reviews of incidents for problem management
  • Populate and participate in RCAs and hand them off to the Global Solutions team
  • Ensure that work carried out by the Site Reliability team is performed in sync with the company's internal compliance policy and directives
  • Collaborate with other technical staff to solve technical issues and customer concerns
  • Work with and lead other members of the team to stay on top of key industry innovation and technology, and assist in team development growth

Requirements:

  • Systems engineering experience in enterprise-scale internet service engineering or support roles
  • Expertise in TCP/IP-related technologies, including networking protocols and network programming
  • Expertise in CLI enterprise support of Unix variants, including Linux, Solaris, and BSD, as well as strong Linux/UNIX knowledge with significant exposure to Red Hat Enterprise Linux and Solaris
  • Strong understanding of monitoring security systems and administration
  • Strong communication skills, both written and oral
  • Past experience in incident management and good understanding of ITIL service operations
  • Willingness to work in a 24/7 team managing large data centers
  • Availability for shift work and being on call if required
  • Experience provisioning, operating, and running AWS/C2S-based infrastructure and systems
  • Understanding and experience with writing scripts in Python, Go, or other languages

Preferred Qualifications:

  • Prior experience with Chef, Puppet, or automated deployment
  • Prior experience with Jenkins, Bamboo, or Spinnaker pipeline execution
  • Experience in supporting and maintaining monitoring and alert systems
  • Experience in supporting and maintaining Java applications
  • Hands-on experience configuring and running AWS (Amazon Web Services), using the CLI/SDKs
  • Certifications in Linux+, Red Hat, and AWS
  • Experience in supporting and leading Kubernetes-based applications and services
  • Familiarity with Agile Process and DevOps
  • Experience taking part in blameless retrospectives, learning from incidents, and conducting post-incident investigations, including incident analysis and performance evaluations of responders
  • Working knowledge of and interest in resilience engineering, including concepts such as safety II and looking at how things go right instead of how things go wrong, being proactive instead of reactive, and investigating complex sociotechnical systems

Additional Requirements:

Must be a U.S. Citizen operating on U.S. Soil with the ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver's License, Global Entry Card, U.S. Government CAC/PIV.

Accommodations:

If you require assistance due to a disability applying for open positions, please submit a request via this Accommodations Request Form.

Posting Statement:

At Salesforce, we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

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