Customer Service Associate
4 weeks ago
Cogent Infotech Corporation is dedicated to providing effective and comprehensive solutions to our clients, and we are currently seeking a skilled Customer Service Associate to join our team. As a key member of our department, you will be responsible for delivering exceptional customer service and supporting various aspects of our business.
Job Description:
- Provide exceptional customer service to clients and internal stakeholders.
- Process and manage member health reward forms, including sorting, date stamping, categorizing, and scanning.
- Enter data from form submissions into our member health reward database with accuracy and speed.
- Process manual fulfillment of gift cards and cover letters efficiently and effectively.
- Deliver mail to the general mailroom for mailing twice daily.
- Maintain a daily log of tasks, calls, and health rewards processed and completed.
- Notify supervisors of any production or quality issues promptly.
Requirements:
- High school diploma or equivalent plus 1 year of data entry experience required.
- Preferred qualification: Experience in a managed healthcare environment.
Estimated Salary: $48,000 - $62,000 per annum.
The successful candidate will possess excellent communication skills, strong organizational abilities, and a commitment to delivering high-quality results in a fast-paced environment. If you are a motivated individual who excels in customer service and data entry, please submit your application for this exciting opportunity.
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