Customer Service Associate

4 weeks ago


Orange, California, United States Cogent Infotech Corporation Full time
About the Job

Cogent Infotech Corporation is dedicated to providing effective and comprehensive solutions to our clients, and we are currently seeking a skilled Customer Service Associate to join our team. As a key member of our department, you will be responsible for delivering exceptional customer service and supporting various aspects of our business.

Job Description:

  • Provide exceptional customer service to clients and internal stakeholders.
  • Process and manage member health reward forms, including sorting, date stamping, categorizing, and scanning.
  • Enter data from form submissions into our member health reward database with accuracy and speed.
  • Process manual fulfillment of gift cards and cover letters efficiently and effectively.
  • Deliver mail to the general mailroom for mailing twice daily.
  • Maintain a daily log of tasks, calls, and health rewards processed and completed.
  • Notify supervisors of any production or quality issues promptly.

Requirements:

  • High school diploma or equivalent plus 1 year of data entry experience required.
  • Preferred qualification: Experience in a managed healthcare environment.

Estimated Salary: $48,000 - $62,000 per annum.

The successful candidate will possess excellent communication skills, strong organizational abilities, and a commitment to delivering high-quality results in a fast-paced environment. If you are a motivated individual who excels in customer service and data entry, please submit your application for this exciting opportunity.



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