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Network and Systems Engineer

2 months ago

Clive Iowa, United States GreenState Credit Union Full time
Job Summary

GreenState Credit Union is seeking a highly skilled IT Technical Support Specialist to join our team. As a key member of our IT Service Delivery team, you will be responsible for providing technical support and assistance to our staff and members.

Key Responsibilities
  • Provide Level 1 and Level 2 technical support for network, PC, and peripheral issues
  • Assist in the operation of our network, PC, and peripheral systems
  • Escalate complex issues to senior engineers and work with them to determine root cause and implement solutions
  • Monitor and track tickets, ensuring timely resolution and follow-up with customers
  • Collaborate with engineering staff to implement new technologies and improve existing systems
Requirements
  • High school diploma or equivalent and 3+ years of related experience or 2-year technical degree in Computer Science, Electronics, or Computer Technology
  • Basic knowledge of PC software and hardware, technical aptitude, and desire to learn
  • Ability to determine proper course of action based on pre-defined operational procedures and troubleshooting experience
  • Ability to work with highly confidential information in a discretionary manner
  • Strong analytical and problem-solving skills, attention to detail, and high level of accuracy
  • Excellent customer service and organizational skills, as well as strong verbal, written, and interpersonal communication skills
Working Conditions

This position requires the ability to work in a fast-paced environment, with a high level of accuracy and attention to detail. The successful candidate will be able to work independently and as part of a team, with a strong focus on customer service and technical expertise.

Reporting Relationship

This position reports to the IT Director Service Delivery.