Customer Service Technician

4 days ago


Waco, Texas, United States Green Echo Full time
Job Description

We are looking for a highly skilled Customer Service Technician to join our team at Green Echo. As a key member of our technical support team, you will be responsible for delivering exceptional customer service, troubleshooting technical issues, and maintaining accurate records of customer interactions.

Responsibilities
  • Responding to customer inquiries and resolving their issues in a timely and professional manner
  • Analyzing and resolving complex technical problems
  • Maintaining accurate records of customer interactions and transactions within our ticketing system
  • Identifying trends and patterns in customer issues to enhance process improvements
Requirements and Qualifications
  • Bachelor's degree in a related field or equivalent work experience
  • Outstanding customer service and communication skills
  • Ability to troubleshoot and resolve complex technical issues
  • Familiarity with ticketing systems and chat queues
Estimated Annual Salary

$75,000 - $95,000


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