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Security Operations Specialist

2 months ago

Lihue, United States Timbers Kauai Full time
Position Overview

Company Overview:

Timbers Company is a premier developer and operator of distinctive boutique hotels, residence clubs, and resort communities in some of the most desirable locations globally. We are dedicated to crafting extraordinary experiences with exceptional hospitality while showcasing the genuine charm of each destination we represent.

Property Highlights:

Imagine a workplace that is as breathtaking as it is inspiring. Timbers Kaua'i at Hōkūala, situated along the stunning coastline of Kaua'i, embodies a perfect blend of tranquility and vibrancy, allowing us to deliver unparalleled service in one of the world's most picturesque settings. Our team members exemplify the spirit of aloha, providing anticipatory service in an extraordinary environment.

Core Values:

We are committed to fostering an authentic sense of belonging for families, encouraging them to return repeatedly while ensuring memorable and enjoyable experiences through dedicated and attentive service. Our values guide every action and interaction, whether in hospitality operations, asset management, development, or sales and marketing:

  • Embrace Authenticity
  • Exhibit Humility
  • Encourage Team Collaboration
  • Respect Time
  • Uphold Trustworthiness

Benefits:

  • Paid time off for full-time, permanent employees.
  • Employer-sponsored health plans.
  • 401k matching program.
  • Complimentary golf for employees and their immediate family members.

Position Summary:

This role is primarily tasked with safeguarding the resort's commercial property against threats such as fire, theft, vandalism, and unauthorized access through a variety of proactive measures.

Key Responsibilities:

The essential functions listed below are illustrative and not exhaustive of all duties performed by individuals in this role:

  • Successfully complete the Basic Security Officer Training Series.
  • Conduct regular patrols of the resort, investigating and documenting any unusual occurrences or safety issues.
  • Report and follow up on identified safety hazards.
  • Prepare detailed incident and accident reports in a timely manner.
  • Complete necessary security documentation related to loss prevention, safety, and policy violations.
  • Identify and address suspicious individuals on the property, ensuring proper action is taken.
  • Communicate any policy violations to the immediate supervisor or department head.
  • Utilize proper radio communication protocols in compliance with regulations.
  • Safeguard and manage access to master keys and other sensitive areas.
  • Maintain a thorough understanding of resort policies and procedures.
  • Monitor the resort's security systems and respond to any breaches.
  • Assist emergency response teams during any incidents.
  • Provide initial medical assistance to injured individuals until professional help arrives.
  • Ensure accurate completion of all required logs.
  • Maintain and care for Loss Prevention equipment and vehicles.
  • Adhere to the Employee Handbook and standard operating procedures.
  • Participate in required meetings and training sessions.
  • Promote safe work practices and environments at all times.
  • Perform additional duties as assigned.

Qualifications:

To excel in this position, candidates must meet the following qualifications:

Education and Experience:

  • Two (2) to four (4) months of relevant experience.

Certificates and Licenses:

  • Valid driver's license with a clean driving record.
  • Certification in CPR and First Aid within six (6) months of employment.
  • Valid State of Hawaii Guard License.

Knowledge and Skills:

Knowledge of:

  • Fire and Life Safety systems.
  • Applicable laws, OSHA regulations, and codes.
  • Basic record-keeping and incident reporting practices.
  • Departmental policies and procedures.
  • Proficiency in relevant computer applications for documentation and reporting.
  • Effective business English, including spelling, grammar, and punctuation.
  • Techniques for interacting with diverse individuals in various settings.

Skills in:

  • Reading and interpreting safety documents and manuals.
  • Writing routine reports and correspondence.
  • Communicating effectively with guests and colleagues.
  • Applying common sense to follow written, oral, or diagrammatic instructions.
  • Resolving problems involving straightforward situations.

Physical and Mental Requirements:

The physical demands described are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

While performing the duties of this position, employees are regularly required to stand, walk, and use their hands. They may occasionally need to talk, hear, bend, reach, climb, or kneel. The ability to lift and/or move objects is also required. Specific vision abilities necessary for this role include both distance and close vision.

Work Environment:

Employees in this role typically work outdoors and may be exposed to various weather conditions, including humidity and noise. Duties may need to be performed during inclement weather.