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Electronics and Mechanics Field Service Technician

2 months ago

Phoenix, Arizona, United States Comet Full time
Job Summary

The Field Service Engineer plays a critical role in providing customer satisfaction and generating additional sales opportunities by providing technical service and support to customers in the field and internally within the company.

Key Responsibilities
  • Installation and Repair: Install and repair X-Ray inspection systems and upgrades at customers' locations and company lab facilities.
  • Preventive Maintenance: Perform preventive maintenance on X-Ray systems to ensure optimal performance and minimize downtime.
  • Training and Support: Provide system training to customers on maintenance, operation, and programming as required.
  • Administrative Tasks: Complete all job-related paperwork and submit to the office each week, including expense reports and service reports.
  • Additional Responsibilities: Make effective use of downtime during periods in the office, including customer phone support, sales support, service/PM contract follow-up, internal project support, training, and identifying new software versions when available.
Requirements
  • Technical Knowledge: Understanding of fundamental electronic principles, basic 3-phase and single-phase power systems and components, PLC logic, and motion control systems.
  • Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills to troubleshoot and resolve technical issues.
  • Communication Skills: Effective communication skills to interact with customers on technical and professional matters.
  • Travel Requirements: Ability to travel up to 80% to visit customer locations, with some out-of-country travel required.
Preferred Qualifications
  • Education: 2-year technical degree (electronics) or certification, or other equivalent experience.
  • Experience: 3+ years of working experience troubleshooting electronic/mechanical equipment.
  • Additional Skills: Experience with PLC repair, troubleshooting, and programming, previous experience in industrial maintenance, and Volume Graphics or CERA CT software experience.
Why Work with Us
  • Global Opportunities: Collaborate with diverse international colleagues from all over the world for a successful listed multinational company headquartered in Switzerland.
  • Dynamic Environment: Take on inspiring projects in a highly dynamic environment and thriving industry, which is growing globally in emerging and mature markets.
  • Competitive Benefits: Attractive training and career opportunities, flexible work arrangements, and a comprehensive benefit program, including medical, dental, and vision care benefits, tuition reimbursement, a 401(k) plan, vacation, and paid sick days.