Insurance Client Experience Manager
5 days ago
**Role Overview**
We are seeking a skilled and customer-oriented professional to join our team as a Customer Relations Representative. This role offers the opportunity to work with a successful insurance agency, building strong relationships with clients and driving business growth.
The ideal candidate will possess excellent communication skills, attention to detail, and a passion for delivering exceptional customer service. They will work closely with other agency team members, resolve customer inquiries, and anticipate the needs of community members.
Job Summary:
The Customer Relations Representative will provide prompt, accurate, and friendly customer service, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
They will use a customer-focused approach to educate customers about insurance options, promote business growth, and develop strong relationships with clients.
Key Responsibilities:
- Establish and maintain customer relationships.
- Provide responsive customer service, including answering questions and resolving issues.
- Use a customer-centric approach to identify customer needs and offer solutions.
- Work collaboratively with other team members to achieve business goals.
Requirements:
- Degree in a related field or equivalent work experience.
- Property and Casualty License.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
Compensation and Benefits:
- Salary plus commission and bonus opportunity.
- Growth potential/opportunity for advancement within my office.
- Paid time off (vacation and personal/sick days).
- Health benefits.
- Valuable career-building experience.
This position will be with a State Farm independent contractor agent, not with State Farm Mutual Automobile Insurance Company (''State Farm''). Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs required for the position sought. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
''State Farm Insurance is an equal opportunity employer''.
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