Service Advisor

3 days ago


Paris, Texas, United States Sonic Automotive Full time
{"title": "Service Advisor", "description": "Service Advisor Job Description

As a Service Advisor at Toyota of Paris, you will play a critical role in ensuring our customers receive exceptional service and support. Your primary responsibility will be to schedule service work in the service department and sell additional needed service to customers.

Key Responsibilities:
  • Schedule service appointments and obtain customer and vehicle data prior to arrival when possible.
  • Provide a complete and accurate written cost estimate for labor and parts, establishing a "promised time" for completion.
  • Check on the progress of repair throughout the day and contact customers regarding any changes in the estimate or promise time.
  • Test-drive the vehicle or refer to the test technician as necessary.
  • Maintain a high level of customer satisfaction, ensuring that our customers feel valued and supported throughout the service process.
Requirements:
  • Ability to read and comprehend instructions and information.
  • Two years of experience in a dealership position.
  • General knowledge of vehicle mechanical operations.
  • ASE certification preferred.
  • Sales experience in a retail or dealership environment.
  • Excellent oral and written communication skills.

We offer a comprehensive training program, competitive compensation, and unparalleled benefits. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.", "lang_code": "en"}



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