Service Advisor

3 weeks ago


Lambsburg, United States Loves Travel Stops & Country Store Full time
Service Advisor Job Description

At Love's Travel Stops and Country Stores, we're committed to providing exceptional customer service and driving sales success in our Truck Care facilities. As a Service Advisor, you'll play a key role in leading our sales team and ensuring customer satisfaction.

Key Responsibilities:
  • Maintain a safe and clean facility, ensuring a positive customer experience.
  • Greet customers, address their vehicle service needs, and document issues in a timely and professional manner.
  • Provide detailed repair cost estimates, sales promotions, and obtain necessary approvals and payments.
  • Keep customers updated on vehicle status and provide comprehensive explanations of completed work.
  • Handle customer complaints and resolve concerns in a fair and timely manner.
Requirements:
  • 6 months of experience in customer service or sales preferred.
  • Valid driver's license with a clean safety record.
  • Pass a drug screening and medical exam as per regulations.
Skills and Demands:
  • Excellent communication and interpersonal skills with a customer satisfaction focus.
  • Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.
  • Strong organizational and multitasking abilities with attention to detail.
  • Effective teamwork skills.
Our Culture:

We're proud to be recognized by Indeed as the winner of the Better Work Award in 2023. At Love's, we're committed to creating a diverse and inclusive workplace where everyone feels valued and supported.

We're a family-owned and operated business with a rich history of innovation and perseverance. Our core business is travel stops and convenience stores with over 630 locations in 42 states. We're dedicated to providing products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel, and wholesale fuel customers.

We're committed to giving back to the communities we serve and maintaining an inclusive and diverse workplace. Join us in our mission to provide exceptional customer service and drive sales success in our Truck Care facilities.


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