Customer Service Representative
6 days ago
At Apex Waste Solutions, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Service and Satisfaction Representative. This role is responsible for providing exceptional customer service and ensuring high levels of customer satisfaction.
Key Responsibilities:
1. Customer Interaction:
Respond to customer inquiries in a timely and professional manner, providing information about services, billing, and policies.
Address customer complaints and concerns, working towards swift and effective resolutions.
2. Issue Resolution:
Handle escalated customer issues and follow up to ensure resolution.
Coordinate with other departments to resolve service issues and improve customer satisfaction.
3. Customer Satisfaction:
Conduct customer satisfaction surveys and gather feedback.
Identify trends and common issues to suggest improvements to services and processes.
4. Account Management:
Assist customers with account setup, changes, and cancellations.
Process billing inquiries and payments.
5. Reporting and Analysis:
Maintain detailed records of customer interactions and transactions.
Prepare reports on customer service activities and satisfaction metrics.
6. Compliance and Safety:
Ensure all customer service activities comply with company policies, industry regulations, and safety standards.
Promote a culture of safety and compliance within the team.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in Business, Communication, or a related field preferred.
- Minimum of 2 years of experience in customer service, preferably in the waste management industry or a related field.
- Strong communication and interpersonal skills.
- Ability to handle stressful situations and resolve conflicts effectively.
- Proficiency in customer service software and Microsoft Office Suite.
- Strong organizational skills and attention to detail.
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