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Sales Associate
2 months ago
We are seeking a highly motivated and customer-focused Sales Associate to join our team at Fluent Cannabis. As a Sales Associate, you will be the first point of contact for our customers, providing exceptional customer service and ensuring a seamless shopping experience.
Key Responsibilities:- Provide exceptional customer service, meeting and/or exceeding sales goals
- Increase dispensary, team, and personal sales over a given continuum
- Assess customer health conditions and needs, using available resources efficiently
- Escalate unresolved issues to the appropriate supervisor
- Assist with deliveries as a Health Educator
- Conduct inventory counts and sales reports
- Record details of each customer interaction and any actions taken
- Follow up on all customer issues requiring additional research
- Maintain adequate knowledge of the product guide and fully understand the benefits of Medical Cannabis
- Communicate with Director of Retail Operations, General Manager, and/or Customer Service Manager regarding status of issues, as applicable
- Previous experience with customer service desired
- Sales experience
- Working knowledge of MS Office
We are looking for individuals who possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment. Must be a multitasker, with the ability to work on several requests simultaneously without losing focus. Organization and initiative, good communication skills, proactive, problem-solving, time management, discretion, and confidentiality are essential attributes.
Work Environment:This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak and hear. The employee frequently is required to stand at a workstation for extended periods, walk, use hands to handle or feel objects, tools, or controls, reach with hands and arms, and ability to work on iPad, laptop, or desktop for extended periods of time reading, reviewing, and analyzing information and providing recommendations and summaries to patients.
Position Type/Expected Hours of Work:This position regularly requires long hours and frequent weekend work.
Required Education and Experience:One+ years sales experience
Preferred Education and Experience:Dispensary-related experience a plus
Additional Requirements:Per state law, must be at least 21 years of age. Must successfully complete a comprehensive background check. Must be able to pass a drug screen.