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Service Delivery and Customer Experience Leader

2 months ago

Salisbury, North Carolina, United States Schneider Electric Full time
Job Description:

As a Field Service Operations Manager at Schneider Electric, you will be responsible for leading a team of service delivery professionals to ensure the highest value is delivered to customers. Your primary goal will be to develop and implement innovative solutions to drive business growth and customer satisfaction.

Key Responsibilities:
  • Lead a team of service professionals to deliver exceptional customer experiences
  • Develop and implement strategies to drive business growth and customer satisfaction
  • Collaborate with senior leadership, operations, and sales teams to capture and retain market share
  • Forecast revenue and profitability, and budget operational costs for the department
  • Report on historical revenue data and trends
Requirements:
  • Bachelor's degree in Mechanical Engineering or a related field, or equivalent experience
  • 5 years of experience in service delivery and customer experience in the HVAC or Building Automation industry, or related occupation
  • Experience in skills such as applying HVAC/R principles, designing BAS systems, managing teams, budgeting, and servicing building systems
What We Offer:

At Schneider Electric, we are committed to creating a workplace that gives you a meaningful purpose and empowers you to reach your full potential. We value diversity, equity, and inclusion, and we strive to be the most inclusive and caring company in the world.