Clinical Specialist

3 weeks ago

Columbus, Ohio, United States Becton Dickinson Full time

Job Summary

The Clinical Specialist is a key resource for the execution of the Medication Delivery Solutions value-added clinical business strategy. This role implements clinical programs and initiatives that differentiate the MDS product portfolio based on improved clinical outcomes and process enhancements.

The Clinical Specialist enhances the credibility of recommendations to customers and strengthens customer service and support through best practice and education. This support is achieved through conversion management, product implementation, and training of Medication Delivery Solutions products.

Responsibilities

  • Registered Nurse with a bachelor's degree (BSN is preferred)
  • Manages their responsibilities within the allotted T&E expense budget
  • Provides updates monthly to the Clinical Manager on regional training activities and support provided in region
  • Facilitates customer training classes in support of conversion or retention for key customers
  • Collaborates with the Regional Team to clinically support customer engagements from pre-sale through post-conversion
  • Develops strong, working relationships with end-users while providing product in-servicing and clinical education
  • Provides routine follow-up support to customers at end-user locations as needed
  • Conducts regional training for contractual nursing support as needed
  • Works with CM and RBM to ensure scheduling and activities produce the greatest ROI
  • Conducts VAM assessments supporting both Vascular Care and Vascular Access sales bags

Requirements

  • Registered Nurse with a bachelor's degree (BSN is preferred)
  • Good relationship development skills
  • Strong communicator with effective verbal and written skills
  • Proven training skills to conduct educational courses
  • Persuasive and credible; able to influence without authority
  • Deals well with ambiguity
  • Possesses strong understanding and knowledge of infusion therapy, vascular access, and key disease states served by MDS products
  • Provides sales and customer product support for existing and prospective customers
  • Collaborates with customers and internal staff to develop clinical materials as needed
  • Follows corporate and divisional regulatory policies and approval metrics when creating and delivering educational material
  • Assists with training and orientation of new staff
  • Travels as needed to conduct initial and ongoing training to maintain accounts in designated region and as assigned
  • Communicates professionally by telephone, e-mail, and on-site with internal and external customers
  • Collaborates with business units through the Clinical Manager to develop and revise marketing materials
  • Interacts with customer committees as requested (i.e., product, safety, infection control, policy committees)
  • Participates in trade shows to promote the company's product lines
  • Networks and participates in local, state, and national chapter affiliations (i.e., INS, ONS)
  • Reports complaints regarding the company's products and service per BD's company policy
  • Works in a safety-conscious manner ensuring that safe work practices are utilized
  • Complies with company policies and procedures
  • Adheres to policy on drug-free workplace
  • Maintains confidential information including proprietary information

Qualifications and Competencies

  • Maintains license as a Registered nurse in good standing with the Board of Nursing
  • Five (5) years of general clinical experience, including three (3) years of experience with nursing related to a MDS product
  • National certification recommended
  • Ability to travel up to 70% of the time

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