Office Clerk

Southshore Enterprises, Inc. is seeking a reliable and hard-working Customer Service Representative to join our office team in Normal, IL. As a key member of our team, you will play a critical role in handling paperwork flow, completing data entry, and providing excellent customer service within our regional distribution center.

• Manage inbound and outbound shipments and receipt of all products, materials, and supplies
• Compile, sort, and verify accuracy of data to be entered
• Track, trace, and update the status of incoming and outgoing shipments
• Engage with customers, vendors, drivers, and co-workers with positive, professional, and respectful communication
• Answer phones and respond to customer requests in a timely and professional manner
• Assign inbound trucks to designated dock doors
• Setup, control, and maintain all related files for customer stored materials
• Verify all received documents once materials have been received into all computer systems
• Manage the shipment and receipt of all products, materials, and supplies
• Identify, research, and resolve customer issues using the proper computer operating systems
• Follow up with customer inquiries not immediately resolved
• Complete call logs and reports
• Collaborate and communicate with logistics technicians/dispatchers and other involved in the shipment and receipt of products
• Provide on-the-job training for new employees as required
• Recommend process improvements for the growth of the company
• Provide additional backup support for shipping and receiving departments
• Perform cleanup of the office area at the end of the shift or as required
• Perform all duties in accordance with Southshore Enterprises, Inc. safety manual
• Regular attendance is an essential function of this job

• High School Diploma or GED preferred, or an equivalent combination of education and experience
• 2+ years of clerical office/customer service experience required; additional education may be substituted for years of work experience
• Prior SAP experience is a plus
• Inventory control experience preferred

• Ability to read, write, count, and perform basic math skills of addition, subtraction, multiplication, and division
• Required initiative and ability to work independently in a team setting
• Ability to talk, listen, understand, and follow directions
• Good written and verbal communication skills
• Bilingual is a highly preferred skill for this position
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint) products
• Computer skills are preferred, including use of email and internet
• Proficient data entry skills are required
• Ability to set priorities and flexibly reset priorities in a changing environment
• Ability to work in a fast-paced environment and meet productivity targets
• Ability to pay attention to details and accuracy in inventory control
• Good organizational skills
• Ability to meet deadlines
• Strong sense of time management
• Strong customer service skills

• Occasionally required to lift and/or move up to 10 pounds
• Regularly required to talk and/or hear to communicate with management, supervisors, employees, customers, and/or truck drivers
• Occasionally required to bend, twist, turn, kneel, and/or squat
• Occasionally required to stand and/or walk on the concrete warehouse floor
• Occasionally required to use hands and fingers to handle or feel objects, tools, or controls
• Occasionally required to stand, walk, sit, and reach with hands and arms
• Frequently/Regularly required to sit at a desk and work on a computer
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus
• Must be able to work in various weather conditions and tolerate exposure to typical noises and smells associated with a warehouse
• Safety equipment includes, but is not limited to, a hi-vis safety vest or shirt, safety glasses, gloves, closed toe shoes, long sleeves, long pants, above ankle socks, and masks (as needed)

Southshore Enterprises, Inc. is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

$17.00 + an hour