Experienced Retail Operations Leader

1 month ago


Glen Burnie, Maryland, United States Michaels Stores Full time

Company Overview:

Michaels Stores, a leading creative destination in North America, operates over 1,300 stores across 49 states and Canada. As the best place for all things creative, Michaels aims to fuel the joy of creativity.

About the Role:

We are seeking an experienced Customer Experience Manager to lead our retail operations team in delivering exceptional customer experiences. As a key member of our store leadership team, you will be responsible for managing front-end operations, leading omnichannel processes, and maintaining store recovery standards.

Key Responsibilities:

  • Deliver Customer-Centric Shopping Experiences: Manage and deliver effective front-end operations, ensuring customers receive exceptional service and support.
  • Lead Omnichannel Processes: Plan and execute class and in-store events, manage shrink and safety programs, and assist with cash reconciliation and bank deposits.
  • Train and Develop Team Members: Train, observe, and coach the customer experience team to achieve results, participate in performance management, and support talent development.
  • Serve as Manager on Duty (MOD): Interact with customers, help locate products, and provide solutions, while maintaining a positive image and serving as a role model.

Requirements:

  • Retail Management Experience: Preferred experience in retail management, including knowledge of Standard Operating Procedures (SOPs) and Company programs.
  • Leadership Skills: Proven ability to lead teams, develop training plans, and implement performance improvement initiatives.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with customers, team members, and stakeholders.

Benefits:

  • Competitive Salary: $55,000 - $65,000 per year, depending on location and experience.
  • Tuition Assistance: Generous tuition assistance program to support ongoing education and development.
  • Employee Discounts: Exclusive discounts on Michaels products and services.
  • Paid Time Off: Comprehensive paid time off program, including holidays and vacation days.

About Michaels:

Michaels is an Equal Opportunity Employer committed to diversity, equity, and inclusion. We prioritize the wellbeing of our teams, providing robust benefits and opportunities for growth and development.



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