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Customer Experience Representative

2 months ago

Brooklyn, New York, United States TD Bank Group Full time

**Job Summary**

The Store Customer Experience Coordinator provides exceptional customer service in both teller transactions and platform customer service, while selling and referring TD Bank products to new and existing customers.

**Key Responsibilities**

  • Provides legendary customer service in teller transactions and platform customer service
  • Sells and refers TD Bank products to new and existing customers
  • Recommends appropriate products and services related to spending and saving
  • Completes teller transactions and services customers with non-complex platform needs
  • Opens new deposit accounts
  • Consistently executes behaviors to deliver a legendary customer experience
  • Conducts needs-based conversations and offers financial solutions to meet customer needs
  • Makes quality referrals to appropriate partners
  • Responsible for meeting individual performance metrics
  • Responsible for making sound decisions and timely problem resolution
  • Provides exceptional customer service by meeting all customer demands
  • Generally resolves problems independently, escalating more difficult issues to management
  • Focuses on servicing the customer, on both the teller line and platform, with the added responsibility of simple product sales

**Requirements**

  • High school diploma or GED
  • 1+ years related experience required
  • Superior customer service skills
  • Teller experience (preferred)
  • Strong organization skills to handle multiple tasks in a fast-paced environment
  • Excellent communication skills with ability to be concise, clear and consistent
  • Demonstrated effective problem-solving skills
  • Demonstrated ability to schedule and prioritize work
  • Demonstrated ability to work independently and within deadlines
  • Sound judgment in decision making and problem solving
  • Proficient in Microsoft Office
  • Notary License (preferred)