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Customer Experience Specialist

1 week ago


Bronx, New York, United States Pep Boys Full time
Job Description
We're seeking a skilled Automotive Customer Service Advisor to join our team at Pep Boys. As a key member of our service team, you'll be responsible for delivering top-notch customer experiences and ensuring seamless vehicle services.

About You
You're a people person with excellent communication skills and a passion for customer service. You're comfortable working in a fast-paced environment and can think critically to resolve customer issues. If you're detail-oriented and enjoy working with vehicles, we want to hear from you

Your Responsibilities
  • Serve as the first point of contact for customers on the phone and in-store.
  • Schedule appointments and provide exceptional customer service.
  • Understand customer needs and communicate effectively.
  • Sell parts and services that enhance vehicle performance.
  • Assist with organizational and productivity aspects of the service business.
  • Perform routine express automotive services, including tire mounting, balancing, rotations, oil changes, and more.
  • Implement and execute safety procedures, ensuring adherence to standard operating procedures.
  • Maintain a safe and healthy work environment.

What We Offer
  • A competitive salary range of $16.00 to $18.60 per hour, based on experience and commission.
  • A comprehensive benefits package.
  • Ongoing training and development opportunities.

Physical Demands/Work Environment
This role requires frequent standing, walking, reaching, and lifting up to 50 pounds. You'll also be required to communicate effectively with associates, management, and customers. A valid driver's license is necessary for some locations.