Customer Service Representative

6 days ago


Millville, New Jersey, United States Pulse Vascular Full time
About Us

Pulse Vascular is a leading healthcare organization dedicated to delivering exceptional patient care and service.

Job Summary

We are seeking an experienced Customer Service Representative to join our team. The successful candidate will be responsible for handling incoming calls from patients, referring providers, and caregivers, addressing inquiries, scheduling appointments, and providing accurate information about services.

Key Responsibilities
  • Respond to inbound calls in a timely and professional manner.
  • Schedule and confirm appointments for medical services.
  • Verify patient demographic and insurance information.
  • Handle prescription refill requests and relay messages to medical personnel.
  • Provide basic information on clinic services, medical procedures, and billing inquiries.
  • Triage patient calls and direct them to the appropriate department or medical professional.
Requirements
  • Medical practice background preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and the capacity to manage difficult situations with empathy.
  • Exceptional organizational skills with a focus on accuracy.
  • Ability to multitask and manage high call volumes in a fast-paced environment.
  • Basic computer proficiency, including familiarity with Electronic Medical Record (EMR) systems.
  • MUST be bi-lingual Spanish.
Work Environment
  • Fast-paced environment with a high volume of calls.
  • Monday through Friday, 10:00 AM to 6:00 PM.
  • Collaborative team environment with opportunities for professional growth.

Estimated Salary: $43,200 - $52,000 per year, depending on experience.



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