Customer Service Advocate

3 weeks ago


Socorro, New Mexico, United States Remote Customer Service Full time

About the Role
As a Remote Customer Service Representative at our company, you'll provide exceptional customer service from the comfort of your own home. You'll handle inbound calls and emails, resolving customer inquiries and issues in a professional and timely manner.

Key Responsibilities

Customer Support: Answer inbound calls and emails, providing accurate and helpful information to customers.

Problem Resolution: Resolve customer issues and complaints effectively, ensuring customer satisfaction.

Product Knowledge: Maintain a deep understanding of products and services.

Data Entry: Accurately enter customer information and update account records.

Communication: Communicate clearly and effectively with customers, both verbally and in writing.

Qualifications

• High school diploma or equivalent

• Excellent customer service skills

• Strong communication and interpersonal skills

• Ability to work independently and as part of a team

• Proficient with computer systems and software

• Reliable internet connection and home office setup

Benefits

• Flexible work schedule

• Competitive salary and benefits package

• Opportunities for professional growth and development

• Work-from-home environment



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