Customer Experience Expert

3 weeks ago


Wisconsin Dells, Wisconsin, United States Gap Inc. Full time

About the Role

We're seeking a skilled Customer Experience Expert to join our team at Gap Inc. As an integral part of our customer-facing staff, you'll be responsible for delivering exceptional customer service and creating a memorable shopping experience.

Key Responsibilities:

  • Become an expert in our brand's selling behaviors and apply them consistently with every customer interaction.
  • Provide efficient assistance to customers, locating merchandise using various methods and answering questions quickly and accurately.
  • Offer personalized style and outfit suggestions to customers, utilizing mannequins and displays for inspiration.
  • Educate customers about our loyalty programs and promote retention through excellent service.
  • Leverage our omni-channel offerings to deliver a seamless customer experience.
  • Support sales floor, fitting room, checkout, and back-of-house processes as needed.
  • Respond promptly and courteously to internal and external requests.

Who We're Looking For:

  • A good communicator with the ability to utilize technology effectively and engage with customers and colleagues to meet goals.
  • A problem solver with a focus on continuous improvement, always learning, open to feedback, and taking action as required.
  • Able to handle customer interactions and potential issues or concerns professionally and courteously.
  • Basic information-gathering skills to solve problems.
  • Ability to learn procedural knowledge acquired through on-the-job training.

About the Opportunity:

This is a full-time position offering a competitive estimated salary range of $45,000 - $55,000 per year, depending on location and experience. At Gap Inc., we offer a comprehensive benefits package, opportunities for career growth, and a dynamic work environment.



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