Customer Experience Expert
3 weeks ago
About the Role
We're seeking a skilled Customer Experience Expert to join our team at Gap Inc. As an integral part of our customer-facing staff, you'll be responsible for delivering exceptional customer service and creating a memorable shopping experience.
Key Responsibilities:
- Become an expert in our brand's selling behaviors and apply them consistently with every customer interaction.
- Provide efficient assistance to customers, locating merchandise using various methods and answering questions quickly and accurately.
- Offer personalized style and outfit suggestions to customers, utilizing mannequins and displays for inspiration.
- Educate customers about our loyalty programs and promote retention through excellent service.
- Leverage our omni-channel offerings to deliver a seamless customer experience.
- Support sales floor, fitting room, checkout, and back-of-house processes as needed.
- Respond promptly and courteously to internal and external requests.
Who We're Looking For:
- A good communicator with the ability to utilize technology effectively and engage with customers and colleagues to meet goals.
- A problem solver with a focus on continuous improvement, always learning, open to feedback, and taking action as required.
- Able to handle customer interactions and potential issues or concerns professionally and courteously.
- Basic information-gathering skills to solve problems.
- Ability to learn procedural knowledge acquired through on-the-job training.
About the Opportunity:
This is a full-time position offering a competitive estimated salary range of $45,000 - $55,000 per year, depending on location and experience. At Gap Inc., we offer a comprehensive benefits package, opportunities for career growth, and a dynamic work environment.
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