Multilingual Restaurant Operations Supervisor

2 months ago

Lynwood, California, United States Ojos Locos Full time
Position Overview
The Multilingual Restaurant Operations Supervisor plays a crucial role in overseeing the daily functions of our dining establishments. This individual will be responsible for recruiting, training, and guiding team members, ensuring a cohesive and motivated workforce. Additionally, they will manage financial aspects such as inventory control, food procurement, and labor management to maximize profitability while ensuring an exceptional guest experience.

Key Responsibilities
  • Uphold company standards and service excellence to enhance sales and reduce operational costs, including food, beverage, supplies, utilities, and labor.
  • Ensure all financial documentation (invoices, reports) and personnel-related administrative tasks are completed accurately and timely, adhering to company policies.
  • Implement and maintain sanitary practices for food handling and cleanliness, complying with federal, state, and local regulations.
  • Guarantee consistent high-quality food preparation and presentation.
  • Maintain a professional image for the restaurant, ensuring cleanliness, appropriate uniforms, and adherence to appearance standards.
  • Establish security protocols to safeguard employees, guests, and company assets.
  • Manage shifts, which include daily decision-making, scheduling, and planning while upholding standards and product quality.
  • Ensure exceptional guest service across all areas. Address complaints promptly, taking necessary actions to convert dissatisfied guests into repeat customers.
  • Investigate and resolve issues related to food quality.
Qualifications and Experience
  • 3-4 years of experience in restaurant management.
  • 2-4 years of experience in a high-volume bar or restaurant setting.
Essential Skills
  • Mandatory liquor license certification.
  • Food manager certification required.
  • Proficient communication skills in both English and Spanish.
  • Availability to work during holidays, nights, and weekends, with extended hours during peak periods.
Physical Demands
The physical requirements outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Shifts may vary based on the restaurant's needs.

While performing the duties of this position, the employee is regularly required to stand for extended periods, walk, use hands for various tasks, reach with hands and arms, and communicate effectively. The employee must be able to lift and/or move up to 50 pounds regularly. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The characteristics of the work environment described here are representative of those an employee may encounter while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this job, the employee may be exposed to moving mechanical parts, toxic or caustic chemicals, outdoor weather conditions, and the risk of electrical shock. The noise level in the work environment is typically loud.

Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

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